PCIT PLUSNews and Updates in the Property & Casualty Insurance Industry – A KMG Initiative

Insurance-Customer-Experiences-An-Untapped-Opportunity

Insurance Customer Experiences An Untapped Opportunity

The 2014 Capgemini and Efma World Insurance Report (WIR) reveals only one-third of the customers around the world cite of having a positive experience with their insurers The World Insurance Report exposes the amount of dissatisfaction customers have with their insurers, the same reason why more than two thirds of global insurance customers at risk of changing carriers.

usage based insurance gaining popularity among consumers

Usage Based Insurance Gaining Popularity Among Consumers

Latest survey by Towers Watson reveals that drivers are willing to participate in being monitored if well compensated Would you be okay if your automobile insurance provider installs a device in your car that tracks your driving and in return awards you discounts basis your on-the-road driving behavior? Well, a lot of consumers seem to be liking it.

Forces Driving Change in P&C Insurance Industry

Seven Market Forces Driving Change in P&C Insurance Industry

The P&C insurance industry is known to have a cautious approach when it comes to change. In many ways, that’s a good thing, especially at times when managing risks prudently. But insurers are also the ones who adapt very slowly to changes and tend to stick to their legacy systems, both in terms of technology and business operations, especially in the face of a changing competitive landscape and ever-higher consumer expectations.