Chatbots can revolutionize the healthcare industry. With the adoption of chatbots in healthcare, the annual cost savings derived is expected to reach $8 billion globally by 2022, up from an estimated $20 million in 2017.
As per a survey conducted by Forrester Consulting in 2017, 86% of healthcare consumers interact with chatbots once a month or more often; out of which 44% of them finds chatbots more convenient and faster.
An intelligent chatbot can provide pertinent information when required, help find a doctor, improve the accuracy of symptoms collection and ailment identification, book appointments, preventive care, medication reminder and tracking, post-recovery care and feedback procedures.
A bot can ask the consumer a few simple questions, analyze medical history, detect ailment and prescribe medicines accordingly. When compared to traditional call centres, a chatbot can save an average time of 4+ minutes per customer enquiry. Moreover, they are available 24*7 for diagnosis and treatment.
AI-driven chatbots are getting smarter, more responsive and human-like in their conversational abilities. Hence, it is expected that by the end of 2025, the majority of U.S. hospitals will be using AI and chatbots to save lives and improve quality of care.
Please follow this link to see the infographic – Chatbots in Healthcare Industry
Disclaimer: This infographic has been designed by Engati.