Advanced IT technologies like artificial intelligence and machine learning have significantly impacted many industries over the last couple of years.
We already see image recognition algorithms assist in effective diagnoses at an astounding rate. However, the integration of AI in healthcare with a chatbot as your pocket doctor is yet to observe a substantial paradigm shift.
Not much has been changed in the doctor-patient relationship over the years. As a patient, if you face some problem; you go to the clinic and discuss with the doctor. He/she then check your vitals, offer a diagnosis and prescribe medication accordingly.
So where does a chatbot come into the picture?
Patients often book an appointment for an illness that does not require much attention, or in some cases, they fail to follow up once they leave the clinic. There are many health-related queries that do not need the time and care of a doctor. However, these questions can’t be left unanswered and may otherwise result in confused and clueless patients.
For instance, parents of a newborn baby have absolutely no experience and may bombard doctors with questions on their child’s well-being — sleeping routine, baby’s temperature, vaccinations, etc. Imagine ten new parents asking the same set of questions day after day. Though these are all relevant queries, but do not really need a response from a doctor. This is where a chatbot that is continuously supported by doctors can step in.
An intelligent chatbot can assess the symptoms and guide the concerned patients and parents to identify the care that they need. With a chatbot as your 24/7 pocket doctor, patients can receive immediate assistance even when their doctor is busy.
Without the need of a physician or a customer support team, chatbots can engage and improve the overall patient experience. Not just this, they can also help with doctor appointments based on the doctor’s available hours. The predominantly use of a chatbot is to free-up a doctor’s time by reducing unnecessary appointments.
Ease the Burden of Customer Service
Chatbots are being used nowadays by healthcare systems to provide answers to basic questions such as types of care offered, office hours, etc. They can also be used to deliver basic patient information like routine test results, and appointment reminders. Chatbots are becoming a preferred method of providing the initial phase of customer service.