With the evolvement of communication technology in the past few years, new trends have been enabled in healthcare delivery. This case especially applies to hospitals and health systems, where substantial time is invested in providing data and improved communication.
With access to patient health data, the next step could be in communication channels with patients. It is becoming increasingly difficult for healthcare organizations to maintain a system in which data can be reliably shared. Poor communication can be a real problem for clinicians trying to access relevant information for providing effective patient care. Communication technologies, like emergency alerting and remote access capabilities; however, can improve the speed at healthcare data is delivered to caregivers.
Next-Gen Clinical Communication
A majority of clinicians, nowadays, regularly access clinical information electronically which includes medical history, care plans, diagnostic study results, nurse notes, medication, and clinical summaries. Physicians can also access their organization’s EHR (Electronic Health Records) and medical images electronically.
Data aggregation is the first step towards effectively leveraging value-based care and population health management. Though the industry has come very far, there is still room to improve.
- Mobile clinical workers are experiencing some common communications challenges, including lack of standardized processes and dissatisfaction with existing communications products such as EHR-based messaging tools, VoIP handsets, etc.
- Another challenge is the inefficiency of EHRs to coordinate care effectively. Effective clinical communication technology can help.
- Hospitals are evaluating next-generation communications platforms and accordingly upgrading their technical infrastructure. This result in improved care and outcomes; reduced healthcare costs and increased patient and staff satisfaction.
Next-Gen Communication Platforms
To drive clinical transformation, hospitals are making significant investments in secure mobile communications platforms. These platforms will include a range of new features.
- Cross-platform support can allow clinicians to use a web-based interface or a smartphone to have anytime-anywhere communications.
- Enterprise-wise directory is another useful and improved functionality that integrates with care assignment databases and on-call scheduling system, connecting clinicians with care team members.
- Unified communications will enable physicians to use different communication modes including text messaging, video conferencing and Voice over IP.
- With event-driven communications, clinicians can receive critical notifications.
Healthcare organizations are evaluating opportunities to leverage communication technologies to support the computing requirements of both clinical and non-clinical mobile workers.