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VOICE TECH – THE FUTURE OF HEALTHCARE CONVERSATIONS

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It has been some time now that the healthcare industry was introduced to voice interfaces. A lot of physicians have used, and are still using it to record their clinical notes. 

Well, what is new is the introduction of digital assistants; driven by machine learning, natural language processing and ambient computing. Digital assistants are set to change the healthcare industry, and it won’t just be the physicians, but everyone including nurses, technicians, and patients will be benefited.

The Age of Voice Tech

The introduction of Siri in 2011 sparked a new wave of interest in voice interfaces. It was a paradigm shift that people could actually experience talking to a device like most of us have seen in many science fiction movies.

People are already using voice technology to purchase products by merely asking their Google Assistant and Amazon Alexa; can connect with different apps while driving in a hands-free way. Though this new technology has the potential to transform various industries, healthcare is expected to be impacted the most by voice.

Despite society’s reliance on voice assistants, the industry is still in the embryonic stages of using voice tech. Consumers are mostly utilizing the technology for getting medical data. For instance, voice technology enabled devices allow users to access its archives of health-related information.

Voice Tech is coming to Healthcare!

Voice technology is transforming the voice of the industry, making significant progress to improve patient care.

The technology is offering new ways of communicating into the healthcare space. The advantages of the voice-user interface (VUI) extend far beyond simple conveniences for patients & medical practitioners and can have a profound impact on care improvement. With VUI, both patients and doctors become empowered to make better healthcare decisions.

VUI design can play a vital role in healthcare processes, including standardizing care information for pre and post treatment, prompting patients to schedule appointments, and asking questions during the care process. These real-time insights can further lead to personalized, improved care.

Similarly, patients can enjoy great benefits. Voice-user interface has the potential to promote better health practices. The ultimate goal of voice tech is to provide the most “human” experience and engage patients outside of the doctor’s office.

Not Bots

The complexity and more human responses make voice tech a lot different from chatbots. For a more human interaction, voice designers consider the tone and chosen words.

With VUI, medical practitioners can make the best use of their time and resources, while still ensuring patients receive optimal care. Artificial human responses with such attention and thorough patient care represent a new horizon of healthcare.

Despite all the possibilities voice tech can have in healthcare, there are still hurdles that stand in the way of its widespread adoption.

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