We’re experiencing an explosion in artificial intelligence (AI) technologies. Doctors, data scientists, and patients; everyone is talking about it and wants to know how it can help improve healthcare outcomes. For patients, however, the word AI still seems from Jetson’s cartoon or a science fiction novel.
A lot of healthcare providers aren’t utilizing AI to its full potential. For some, implementation cost and time is what stopping them from adopting these technologies, while others fear that advanced automation in healthcare might dehumanize the experience.
AI technologies can actually reduce administrative burden and create opportunities for meaningful patient-provider interactions. We have listed a few examples of how AI can improve patient experience and care:
1. Helps doctors prioritize patient care
The use of chatbots integrated with AI technology, to triage and assess minor healthcare needs can free up physician’s time and facility space to attend patients with the more severe medical condition. A physician who uses AI can prioritize and focus on the most urgent cases, preventing patients with minor illness from clogging doctors’ offices.
Automated appointment scheduling and medication reminders can also reduce staff burden, thereby ensuring more time for face-to-face interaction.
2. Reduce time doctors spend on administrative tasks
With the overwhelming burden of documentation and billing challenges, physicians often feel burned out. AI-based solutions can alleviate their workload by automating back-end tasks like charting, billing and risk stratification, thereby allowing physicians to become more involved in patient care.
AI technologies can act as a real physician assistant, providing insights to help doctors better understand patient’s symptoms and medical conditions.
3. Help unlock useful data
Some of the most insightful healthcare data is locked away in unstructured data — voice transcripts, narrative physician notes, images from Electrocardiogram tapes and other formats. As a result, physicians spend a lot of time efficiently scrutinizing this unstructured medical data, and still chances of overlooking critical clinical insight.
AI technology leveraged with Natural language processing (NLP) can capture and analyze this data from across multiple sources. This will provide physicians with greater insight into patient needs and also improve accuracy in billing.
In a Nutshell
By leveraging AI-based technologies, physicians can make more accurate diagnoses, without spending hours scanning patient records. This means more holistic care advice and effective treatment plans.
With the introduction of AI in the patient-physician relationship, healthcare organizations can further streamline administrative tasks and reduce the burden of medical professionals. This will not just save physicians time, but also reduces costs. For patients, it means more meaningful physician-interaction and ultimately improved care.