In a recent survey, patients communicated their dissatisfaction with respect to cost transparency offered by their Health Plan. Around 39 percent of the respondents claimed that their provider doesn’t offer them a clear picture with respect to their health cost.
The 750 respondents were also asked about the usage of digital health and 83 percent of them said they use digital tools for healthcare. However, the group wasn’t pleased with their health plan providers, as a whopping 73 percent said that their providers don’t seem to know much about their health. Astonishingly, around 60 percent demanded more communication from their plan providers apart from the regular dissemination of bills.
Those who use digital health tools said that their health plan doesn’t use any data from there to make any improvements to health.
The survey was conducted by Survey Sampling International, on behalf of HealthMine, which also found that around 52 percent of the respondents with chronic conditions rarely hear from their plan providers, i.e maybe once or even less than that about their condition.
Brennan Collins, VP of product at HealthMine said, “Members want one central source for their health information, and health plans can be the hub. To more deeply connect with members, it is better if plan sponsors communicate through each member’s preferred channels and share health intelligence—not just data. Health Intelligence leverages health data and provides real-time personalized guidance to manage health. Plans that deliver that kind of value will better engage their members.”