KMG :: Global Visa Services

Global Visa Services

Technology
.NET using ASP.NET & C#. SQL Server used as RDBMS. Browser based.

Solution
KMG deployed a business analyst to study and document the intricacies of the system for the technical team. The business analyst helped the technical team understand and work on the issues which were reported. KMG then developed a web based issue tracker for tracking the requests of the clients to provide timely support.

Project Description

The client used a Global Visa Services management system which was a customized online portal. It provided access to all relevant information including automated case tracking, reporting, 24x7 access to case information, fact and data gathering, news and client alerts, links to other immigration related web sites and client specific immigration policy and procedures. It was a mission critical application which was accessed 24x7 by client's attorneys & paralegals from across the world.

The client wanted 24x7 support for this system.

Major Issues/Challenges
The major challenge for the client was to have a vendor with an expertise in immigration domain.

The client wanted 24x7 support for this system as it was used by client's employees spread all across the world.

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Issues

Real-time integration to Lotus Mail

Integration to BOXi (The latest offering from Crystal Reports)

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